Consumer Reports stops recommending Microsoft's 'unreliable' Surface lineup

Posted August 11, 2017

Microsoft wants to lock you into its Surface ecosystem with an interesting upgrade promotion, but maybe now's not the time to buy a Surface laptop or desktop.

Microsoft is new to the hardware business and has generally been met with favorable reviews of its laptops from consumers and pundits in the industry.

Consumer Reports is pulling its recommended label for Microsoft's Surface Laptops and tablets, including the newly minted Surface Laptop and Surface Pro.

We are still waiting for Microsoft to release their next smartphone and although Microsoft has not announced anything yet, most people do believe that they are working on a one and that the new smartphone will be carrying the Surface name.

Consumer Reports earlier reverted its impressions of Apple's 2016 MacBook Pro but the survey has been unable to provide a recommendation for Microsoft's Surface lineup.

What's hugely important to point out here is that Consumer Reports' retraction of its recommendation appears entirely dependent upon subscriber survey answers.

"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability", Microsoft said.

"Every generation of Surface surpasses its predecessors in performance and in reliability", a Microsoft statement claims.

In the same report, the firm found "that 25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership". In Consumer Reports' lab testing, the Surface series regularly earned high marks thanks to its performance and specifications. Apple laptops and tablets came out on top in Consumer Reports' reliability surveys. The study is also used to determine the reliability of products like refrigerators, lawn mowers, televisions and more.

Though it shouldn't go down without a fight, Microsoft is up against some pretty stiff competition with this Consumer Reports study. "A few commented that their machines froze or shut down unexpectedly, and several others told CR that the touch screens weren't responsive enough".

The publication said "a number of Microsoft products" have performed well in its lab tests but noted predicted reliability is also important to consumers.